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Leadership - Management
Sales - Marketing
Communication - Customer Service
Human Resources
Personal Development

Sophisticated guests have expectations that require high service standards, innovative leadership and perfect execution. Select courses that can support this objective and give you a competitive advantage.

Leadership - Management

•  Team Building (without ropes)
•  Coaching Peak Performance
•  Value Your Workforce and Guest Diversity
•  Does More Money Mean Motivation?
•  Empowerment: Letting Go
- Consider our Monthly Leadership Package and Retreats -

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Sales and Marketing

•  Ready! Set! Sell!
•  One Room Night at a Time
•  Off-Season Packaging
•  Negotiate the Win/Win Relationship
•  Breaks with Flair and Personality
•  Prospecting for the Golden Guest in an Upscale Market
- Contact us about speaking at your Sales Conference -

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Communication - Customer Service

•  The (Un)Spoken Word
•  The Written Word
•  Exceptional Customer Service
•  Working with Difficult People
•  Telephone Etiquette: The First Impression
- Support a Sales and/or Leadership program with strong Communication Skill Training -

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Human Resources

•  Finders, Keepers! (Recruiting & Retention)
•  Harassment in the Workplace - Not Acceptable!
•  Train-the-Trainer: The Path to Consistency
•  Appraisals for Performance Excellence
•  TIPS (Alcohol Awareness)
- Human Resource activities are a strategic part of your success -

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Personal Development

•  The Proper Casual Wardrobe (What's Business Casual?)
•  Put Your Oxygen Mask on First© (Stress Management)
•  Self Esteem and Motivation
- Barbara's style puts everyone at ease to get the most from these sessions -

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d'Orleans Hospitality Training
7001 St. Andrews #317
Columbia, SC 29212
866.456.3305 (phone)
803.781.4824 (fax)