Your initial
telephone
consultation
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Leadership - Management
Sales - Marketing
Communication - Customer Service
Human Resources
Personal Development

Sophisticated customers have expectations that require high service standards, innovative leadership and perfect execution. Your property's value is proven through your staff's performance each day. Select courses that can support this objective and give you a competitive advantage.

Leadership - Management

.  Team Building (without ropes)
.  Coaching Peak Performance
.  Value Your Workforce and Guest Diversity
.  Change Management
.  Does More Money Mean Motivation?
.  Empowerment: Letting Go
- Consider our Monthly Leadership Package and Retreats -

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Sales and Marketing

.  Ready! Set! Sell!...the foundations of selling
.  Marketing to Women
.  Successful Sales Blitz
.  One Room Night at a Time...for front office salespeople
.  Creative Off-Season Packaging
.  Negotiate the Win/Win Relationship
.  Social Media: The Sales Tool...Effective, Efficient, 2.0
.  Prospecting for the Golden Guest
- Contact us about speaking at your Annual/Regional Sales Conference or Creating a Monthly Teleseminar Series-

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Communication - Customer Service

.  The (Un)Spoken Word...Solid Communication Skills
.  The Written Word
.  Exceptional Customer Service
.  Working with Difficult People
.  Telephone Etiquette: The First Impression
- Support a Sales and/or Leadership program with strong Communication Skill Training -

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Human Resources

.  Finders, Keepers! (Recruiting & Retention)
.  Harassment in the Workplace - Not Acceptable!
.  Train-the-Trainer: The Path to Consistency
.  Appraisals for Performance Excellence
.  Business Etiquette with ROI
- Human Resource activities are a strategic part of your success -

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Personal Development

.  The Proper Casual Wardrobe (What's Business Casual?)
.  Put Your Oxygen Mask on First. (Stress Management)
.  Self Esteem and Motivation
- Barbara's style puts everyone at ease to get the most from these sessions -

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d'Orleans Hospitality Training
7001 St. Andrews #317
Columbia, SC 29212
866.456.3305 (phone)
803.781.4824 (fax)